Last updated: October 2026
Who we are
This website is operated by {{LEGAL_ENTITY}} ("York Heritage Roofing", "we", "us"). For any privacy question, contact us at hello@yorkheritageroofing.co.uk, call {{PHONE}} or write to {{ADDRESS}}.
What information we collect
When you send a quote request or contact us, we collect the details you give us – typically your name, phone number, email address, postcode or address, and information about your property and roof, including any photos you send.
Our website host may record standard technical information (such as IP addresses and browser type) in server logs for security and to keep the site running. This website does not use advertising or analytics cookies.
How we use it
- To respond to your enquiry, arrange a visit and prepare a quote (lawful basis: steps taken at your request before entering into a contract).
- To carry out and administer work you've asked us to do, including invoicing (lawful basis: contract).
- To keep business and tax records we're required to keep (lawful basis: legal obligation).
We don't sell your information or use it for marketing without your consent.
Who we share it with
We only share your details where needed – for example with our website and form hosting provider (which processes form submissions on our behalf), our email provider, our accountant, or a supplier such as a scaffolding contractor who needs your address to do their part of the job.
How long we keep it
Enquiries that don't lead to work are deleted within 12 months. Records relating to work we carry out are kept for as long as needed for legal, tax and warranty purposes, normally up to 7 years.
Your rights
Under UK data protection law you have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to data portability in some circumstances. To make a request, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.